Frequently Asked Questions

Everything you need to know about your Welcome sports gear and experience.

How long does shipping take for my sports equipment?

Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for athletes who need their gear ready for the next game.

What is your return policy for worn athletic apparel?

We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, base layers and swimwear cannot be returned once the packaging is opened.

How do I know which size to order?

Each product page features a detailed 'Welcome Sizing Guide' with specific measurements for chest, waist, and inseam to ensure your gear fits perfectly.

Do you offer bulk discounts for sports teams?

Yes! Welcome provides special pricing for schools, clubs, and local teams. Please contact our corporate sales department for a custom quote on bulk orders.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Are your products covered by a warranty?

All Welcome technical equipment and footwear come with a 6-month manufacturer's warranty against defects in materials or craftsmanship.