Returns & Exchanges

At Welcome, we want to ensure your gear is the perfect fit for your performance needs. If you are not completely satisfied with your purchase, you can return or exchange eligible sports equipment and apparel within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the gear is unused and in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our team inspects your returned gear, we will process your refund or ship your exchange item within 5-7 business days.